Returns

ℹ️ Refer to the Orders for a visual representation.

To get an order to the proper state to initiate a return, Saks needs to create the order, then you need to ship and validate/confirm the order (see Orders test cases).

Once we have several completed orders, Saks will open returns against them.

Your testing should include the following scenarios. Once your internal testing is complete to your satisfaction and has been signed off by your QA/UAT (if needed), Saks will require these same test cases be executed and results validated by Saks:

Case #	Scenario	Return Origination	Expected Result
1	Single item order for 1 unit that is returned to vendor via direct mail and is accepted by vendor.	Customer Direct Mail	Mirakl to show vendor accepted return for the correct amount.
2	Single item order for 1 unit that is returned to vendor via direct mail and is rejected by vendor.	Customer Direct Mail	Mirakl to show vendor rejected return, providing a rejection quantity of 1 and a rejection reason.
3	Single item order containing 3 units. One unit is returned via direct mail, then a second unit is returned via direct mail shortly after. Vendor to accept 1 unit first, then the second unit after.	Customer Direct Mail	Mirakl to show vendor accepted two different returns for 1 unit each.
4	Single item order for 3 units. Three units are returned via direct mail. Vendor approves 2 units & rejects 1 unit.	Customer Direct Mail	Mirakl to show vendor accepted return for 2 units, and vendor rejected return for 1 unit with rejection reason.
5	Single item order for 1 unit that is returned to vendor via Saks store.	Saks Store	No vendor action needed on your part, this is informational only
6	Single item order for 1 unit that is returned to vendor via Saks DC.	Saks DC	No vendor action needed, this is informational only