--- title: FAQ slug: p8ho-faq docTags: createdAt: 2022-04-12T16:49:12.000Z --- # General Marketplace :::ExpandableHeading ## What is the difference between a product and an offer? ![](https://api.archbee.com/api/optimize/jkjvFoAhcCOuXl4gtNIld/XFHHIsfSU2EmgmqF5m1mU_productoffer.png "Product vs Offer") ::: :::::ExpandableHeading ## What is the structure of a product catalog? The catalog structure is the combination of several elements that are linked to each other and that constitute the product catalog of the marketplace. The catalog structure elements are: - catalog categories - attributes - value lists ::::Tabs :::Tab{title="Catalog Categories"} Catalog categories allow you to map your product format to ours. ::Image[]{src="https://api.archbee.com/api/optimize/jkjvFoAhcCOuXl4gtNIld/-1pObMhbNHXb0EDkcy0qN_catalog-categories.png" size="30" width="201" height="266" position="flex-start" showCaption="false"} ::: :::Tab{title="Attributes"} An attribute defines a product. There can be several attributes per product. ::Image[]{src="https://api.archbee.com/api/optimize/jkjvFoAhcCOuXl4gtNIld/oLIlpie_303MXkWWDECo9_catalog-attributes.png" size="30" width="226" height="381" position="flex-start" showCaption="false"} ::: :::Tab{title="Value Lists"} Value lists limit the values you can apply to a product attribute. ::Image[]{src="https://api.archbee.com/api/optimize/jkjvFoAhcCOuXl4gtNIld/4eui5uF0yYahyp6-hrSN7_catalog-value-list.png" size="30" width="148" height="285" position="flex-start" showCaption="false"} ::: :::: ::::: # Products :::ExpandableHeading ## How do I update a product? If you are updating a single product or offer, you can go into your *Seller Portal > My Inventory > Offer List or Catalog Management*, choose the product/offer you would like to update and make the change there before hitting save. If you are updating a large number of products/offers, you can make the desired edits on your product and offer template and then import it into your seller portal by clicking on *My Inventory > Import from file*, select the file, select the file content, and choose *Normal* as the Import Mode. If you are using APIs, use OR01 to import your product file. ::: :::ExpandableHeading ## How do I remove products from the marketplace? If you need to remove a product from the site, remove all inventory from the offer (0 out the inventory) which will then result in the product falling off the site. After you update your inventory, it can take up to a few minutes before the product comes off the site. Please [get in touch with us](https://marketplace.saks.com/contact-us) if you need assistance. ::: :::ExpandableHeading ## How do I remove products from my shop? You cannot delete your products. Only Saks can delete products from a seller’s shop. Please [get in touch with us](https://marketplace.saks.com/contact-us) if you need to remove any products from your shop. ::: # Offers :::ExpandableHeading ## How do I update an offer? If you are updating a single product or offer, you can go into your *Seller Portal > My Inventory > Offer List or Catalog Management*, choose the product/offer you would like to update and make the change there before hitting save. If you are updating a large number of products/offers, you can make the desired edits on your product and offer template and then import it into your seller portal by clicking on *My Inventory > Import from file*, select the file, select the file content, and choose *Normal* as the Import Mode. If you are using APIs, use **OF01** to import your offer file or **OF24** to update offers via JSON/XML. ::: :::ExpandableHeading ## Why is my offer deactivated? ### Reasons **Shipping charges initializing** After you've imported your offers, they are created but disabled until shipping charges have been calculated, which can take around 5 minutes after the offer import. OR **Incomplete configuration** You have not enabled at least one shipping method for the logistic class of the offer. ### Solution If the offers are still disabled after 5 minutes, go to **Select My Account > Settings > Shipping Charges** to check if you have allowed one or more shipping methods/zones for the logistic class linked to the offer. Even if you offer free shipping, you have to enable and define shipping charges for at least one shipping method by logistic class. ::: :::ExpandableHeading ## Why is an offer pending? When you import a file containing both products and offers: - the part of the file related to the products is processed first - the part of the file related to the offers is put on hold with the status "Awaiting product creation" - the offers concerned are listed in the menu *My inventory > Offer list > *tab* Pending offers* An offer being associated with a product cannot be created until the product has been validated by Saks. If the product is not validated by the Saks after a certain period of time, the pending offers will be automatically deleted with the reason "The product doesn't exist". For more information, please refer to our documentation "[Waiting for product creation import status](https://get.mirakl.help/hc/en-us/articles/360011090380-Waiting-for-product-creation-import-status)". ::: :::ExpandableHeading ## How can I delete pending offers? You can delete your pending offers, either individually or in batches using a file. ### 1. Deletion of a pending offer: unitary You can delete pending offers in a unitary manner via the back office. To do this, you must: - go to the menu: *My Inventory *> *Offer list* - click on the *Pending Offers* tab - click on the SKU of the pending offer that you wish to delete - click on the 'Delete' button at the bottom of the page. **** ### 2. Deletion of pending offers: by file (batch) You can also delete the pending offers via a file imported from the back office or by API. In the file, you must fill in: - the SKU of the offers to be deleted - the "*update-delete*" field with the value "*delete*" The import report will indicate that no offers have been updated or deleted, but the pending offers have been deleted. **2.1 Via the back office, you must:** - go to the menu *My Inventory *> *Import by file* - select the file containing the offers to delete - field "*File contents*": select "*Offers*" - field "*Import mode*": select "*normal*" Go to the Monitoring tab of offer imports to view the import report. **2.2 Via API: **[OF01](https://help.mirakl.net/help/api-doc/seller/mmp.html#OF01)** must be used** ::: # Orders :::ExpandableHeading ## How do I manually process an order and a shipment? ::embed[]{url="https://vimeo.com/464199108/aff60e6d02"} ::: # Reporting :::ExpandableHeading ## What reporting options do I have? The Mirkal dashboard provides high level information about orders, cancellation rate, fill rate, top GMV item, top products sold, etc.  Our analytics team will review in depth analytics such as the Adobe Analytics Reporting Tool, weekly reporting and category analysis, which provides a more in-depth analysis than Mirkal. :::